Note to a customer


  • All custom-made orders will be non-refundable, non-exchangeable and non-returnable.
  • All alterations shall be considered as customization for the purposes of these Terms.
  • The basic silhouette of a product cannot typically be changed.
  • Customization will be accepted if possible and can be done only in running prints and not placement prints.
  • Any embroidery required to be done will be considered as customization and will be on a chargeable basis.
  • Any product in the size XS and below, and size XXL and above will be considered custom made.
  • Any early delivery order will be considered custom made.
  • All customization will be subject to availability and specific confirmation.
  • Customisation by designer may be chargeable. We will inform you of the customisation charges, if any, after the details of customisation are shared by You. This may take 3-4 working days and could be after the initial / full payment for the order has been processed.
  • We reserve the right to cancel or withdraw the offer to customise at any given point of time without any prior notification.
  • Custom tailored outfits usually require  trials on an average, to get the fitting right. We recommend that You account for such trials while assessing the timelines that work for You.
  • Colour may have a slight difference in final result, owing to the small batches of prints made . The final result tends to have a natural colour difference which is either dark or light or a slight variant.
  • Any fitting issues arising out of errors in  production/alteration will be rectified by Us. However, if a product altered/customised is as per the measurement provided, We do not take responsibility for any subsequent fitting issues. Should You need additional alteration, the same can be done subject to additional charges and the possibility and timeline for such alterations and availability of resources at Our end. It is clarified that all alterations done by Us outside India shall be on a chargeable basis.
  • As mentioned above, some repairs/alterations may be chargeable. A complimentary alteration service is available on non-discounted products only in case the request for alteration has been made within one month of the delivery and such product was sold in India. This complimentary service is only available for basic alterations and not available for any orders deliverable outside India. All alterations requested after one month of the date of delivery will be chargeable.
  • All alterations of discounted merchandise will be chargeable irrespective of the purchase date, value of the product or type of alteration. We will inform You of the alteration charges, after the product has been examined and the details of alteration shared by You. This may take 3-4 working days and may be after the initial / full payment for the order has been processed.